Water Leak in Your Condo? Do These 5 Things First

Water leaks in a condo can be stressful, especially because the water can affect not only your unit but also the unit below you or common areas.

If you find a water leak, the first few minutes are very important. Here are the first things you should do.

1. Turn off the water

The first thing you should do is stop the water if it is safe to do so. If the leak is coming from a toilet, sink, or washing machine, look for the small shut-off valve nearby and turn it off.

If you cannot find where the water is coming from, try to locate the main water shut-off valve for your unit.

2. Be careful around electricity

If water is close to electrical outlets, lights, or appliances, do not touch anything. Water and electricity can be dangerous together. If it looks unsafe, step away and call building management or a professional.

3. Take photos and videos

Take clear photos and videos of the leak, wet floors, walls, ceilings, and damaged items. This can help when you contact your strata, property manager, insurance company, or plumber.

4. Contact your strata or property manager

In a condo, the leak may come from your unit, another unit, or a common building pipe. Contact your strata or property manager as soon as possible so they can help check the source of the problem.

5. Call a professional if needed

Even if the leak looks small, water can travel behind walls or under floors. If the leak continues or you are not sure where it is coming from, it is safer to call a plumber or restoration company.


Final tip: It is a good idea to know where your shut-off valves are before an emergency happens. A few minutes of preparation can help prevent bigger water damage later. 

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